4.2.01 Assistance
Posted: 2019 Jul 25, 19:24
Hello,
Windows 10 Education (x64) Build 17134.829 up to date
Intel I7-7700 2.8GHz
32gb Ram
I'm a new user currently trialling 4.2.01 Ultimate version. I have it installed into a single folder for portable use with registry saved into the installation folder. Via xplorer2 preview function, I can see binary view of files and images of jpg and gif files. The issue is the embedded windows media player. Whenever a media file is selected to play, xplorer2 invokes Werfault.exe and crashes.
I updated to the latest KLite Standard Klite Codec pack but x2 media player still didnt work. I then entirely removed Klite Codec pack, ran registry cleaner, and retried x2 windows media player but x2 still crashes on any mp4 file played. Mp3 play fine.
I have tried to get the Last Error and Crash Information through the Help function but it says "There is no crash dump file for this program version. Windows error =50. The request is not supported". After checking through the x2 forum, the program Procdump was suggested to be used to make a dump file. I tried this program and could only get a dump file while the program was active, not when it was in the process of crashing or crashed.
Can someone provide some assistance to fix this problem? Below is the console output. Thanks
Edit: 7.25.19 8:15pm ET I also checked in the AppData Temp folder %TEMP%\x2minidump*.mdmp and there are no .mdmp files present.
PS C:\Procdump> .\procdump -e -r -h -ma xplorer2_64.exe
ProcDump v9.0 - Sysinternals process dump utility
Copyright (C) 2009-2017 Mark Russinovich and Andrew Richards
Sysinternals - www.sysinternals.com
Process: xplorer2_64.exe (17196)
Process image: C:\Users\XXX\Documents\x2test\xplorer2_64.exe
CPU threshold: n/a
Performance counter: n/a
Commit threshold: n/a
Threshold seconds: 10
Hung window check: Enabled
Log debug strings: Disabled
Exception monitor: Unhandled
Exception filter: [Includes]
*
[Excludes]
Terminate monitor: Disabled
Cloning type: PSS
Concurrent limit: 1
Avoid outage: Disabled
Number of dumps: 1
Dump folder: C:\Procdump\
Dump filename/mask: PROCESSNAME_YYMMDD_HHMMSS
Queue to WER: Disabled
Kill after dump: Disabled
Press Ctrl-C to end monitoring without terminating the process.
[14:44:49] Exception: 000006BA
[14:45:02] Exception: 40080201
[14:45:03] The process has exited.
[14:45:03] Dump count not reached.
Windows 10 Education (x64) Build 17134.829 up to date
Intel I7-7700 2.8GHz
32gb Ram
I'm a new user currently trialling 4.2.01 Ultimate version. I have it installed into a single folder for portable use with registry saved into the installation folder. Via xplorer2 preview function, I can see binary view of files and images of jpg and gif files. The issue is the embedded windows media player. Whenever a media file is selected to play, xplorer2 invokes Werfault.exe and crashes.
I updated to the latest KLite Standard Klite Codec pack but x2 media player still didnt work. I then entirely removed Klite Codec pack, ran registry cleaner, and retried x2 windows media player but x2 still crashes on any mp4 file played. Mp3 play fine.
I have tried to get the Last Error and Crash Information through the Help function but it says "There is no crash dump file for this program version. Windows error =50. The request is not supported". After checking through the x2 forum, the program Procdump was suggested to be used to make a dump file. I tried this program and could only get a dump file while the program was active, not when it was in the process of crashing or crashed.
Can someone provide some assistance to fix this problem? Below is the console output. Thanks
Edit: 7.25.19 8:15pm ET I also checked in the AppData Temp folder %TEMP%\x2minidump*.mdmp and there are no .mdmp files present.
PS C:\Procdump> .\procdump -e -r -h -ma xplorer2_64.exe
ProcDump v9.0 - Sysinternals process dump utility
Copyright (C) 2009-2017 Mark Russinovich and Andrew Richards
Sysinternals - www.sysinternals.com
Process: xplorer2_64.exe (17196)
Process image: C:\Users\XXX\Documents\x2test\xplorer2_64.exe
CPU threshold: n/a
Performance counter: n/a
Commit threshold: n/a
Threshold seconds: 10
Hung window check: Enabled
Log debug strings: Disabled
Exception monitor: Unhandled
Exception filter: [Includes]
*
[Excludes]
Terminate monitor: Disabled
Cloning type: PSS
Concurrent limit: 1
Avoid outage: Disabled
Number of dumps: 1
Dump folder: C:\Procdump\
Dump filename/mask: PROCESSNAME_YYMMDD_HHMMSS
Queue to WER: Disabled
Kill after dump: Disabled
Press Ctrl-C to end monitoring without terminating the process.
[14:44:49] Exception: 000006BA
[14:45:02] Exception: 40080201
[14:45:03] The process has exited.
[14:45:03] Dump count not reached.