Crash report

Mr.Pleasant · Post by **Mr.Pleasant** » 2007 Jul 10, 06:19

Typical, isn't it. I've had this kind of software conflicts before, and fairly often it is Norton AntiVirus that was causing the trouble

now try telling them that they should change their code to fix bugs!

I'll see if I can get in touch with Symantec's CEO himself to address the problem.

JRz · Post by **JRz** » 2007 Jul 10, 07:12

Just trash Norton. That will solve many problems

@MyDutchFriends
Norton antivirus maakt grote inbreuk op je systeem. Het heeft bij mij in het verleden al voor veel ellende gezorgd (zoals raid-0 disks die corrupt raken

). Ik heb afscheid genomen van Norton-AV en het bevalt me prima

RTC · Post by **RTC** » 2007 Jul 10, 16:37

nikos wrote:of all the lame programming monkeys in the world, it's norton antivirus to blame! They must have copied/pasted the code used by TSVN :x

now try telling them that they should change their code to fix bugs!

Darn....I still have a 1, 5 year subscription on their antivirus program...

Any workaround...? oke, only single select...

Still funny though as the Missus laptop also has NAV but no XP crashes....

If complaining at NAV what should I tell them is wrong with their code?

Thanx for your investigation….

*** RTC ***

RTC · Post by **RTC** » 2007 Jul 10, 16:53

JRz wrote:Just trash Norton. That will solve many problems

@MyDutchFriends
Norton antivirus maakt grote inbreuk op je systeem. .... het bevalt me prima

Yes, I know but I already paid my subscription for another 1,5 year!! And you know this typical Dutch feeling...

On a serious note, I think it will be more of a hassle to completly remove NAV from my system....bare in mind I'm not a power user just a slightly educated amateur

Wat betreft "inbreuk op je systeem" van wat ik in de verschillende groepen heb gelezen geloof ik je gelijk....will get rid of NAV at the next earliest opportunity....

Thanx again zowel Mr.Pleasant en JRz
*** RTC ***

Mr.Pleasant · Post by **Mr.Pleasant** » 2007 Jul 10, 17:45

Thanks, JRz. Although I think this is not a very big issue, it is one more thing added to a large list, and it convinced me to go looking for a good alternative antivirus.

fgagnon · Post by **fgagnon** » 2007 Jul 10, 18:27

I gave Norton the boot a dozen yrs ago, and McAfee after that.
Both too resource intensive and neither could actually fix the problems they found in the early days.

My current favorite is BitDefender I've been using it for 3-4 years now, and I am very satisfied with it.

Post by **nikos** » 2007 Jul 10, 18:54

if anybody has access to norton support you can tell them that their context menu shell extension does the same mistake as explained in this thread: http://svn.haxx.se/tsvn/archive-2006-05/0131.shtml

basically they access the dataobject assuming it has fixed memory allocated (GMEM_FIXED) whereas they should use GlobalLock to access its contents

Post by **nikos** » 2007 Jul 11, 06:50

can you try this fix and tell me if it still crashes?
www.zabkat.com/patch.zip

Mr.Pleasant · Post by **Mr.Pleasant** » 2007 Jul 11, 17:35

A fix within almost 24 hours after finding the cause of the problem... I don't think you intented to give Norton a fair chance in contributing to the solution, right?

This version does the trick for me: it doesn't crash anymore! Thanks, Nikos!

RTC · Post by **RTC** » 2007 Jul 11, 21:25

nikos wrote:can you try this fix and tell me if it still crashes?
www.zabkat.com/patch.zip

THIS IS SO COOOOOL…

still trying to locate the site where I could educate the programmers of NAV with regards to the annoyances their program is causing, and already Nikos has a solution available….

Although not yet extensively tested, the patch is working on my side!!!
Also on the Missus’s laptop no more crashes….

Will scrutinize further, but till now XP2 prof again rock solid….

I again emphasize my respect for the CEO, tech support and customer supp (that is all Nikos himself), who managed to listen and came with a solution within the shortest possible time…

My compliments and thanx again…

*** RTC ***

Post by **nikos** » 2007 Jul 12, 06:08

a message from the chairman: even if this is fixed, please report this to norton if you can!

oscarspaz · Post by **oscarspaz** » 2007 Jul 23, 18:19

I have the same problem for a while: multiple select right click crash.
After reading this post, I tried out the patch file. It works on files but crashes with folders. So, as suggested in the post, I ran DrWatson and found that 7-zip is listed as having problem when Xplorer crashes.

Uninstall 7-zip version 4.42 and the "right click" problem gone!!!

I hope this helps. Do you need my drwatson log?

Cheers

Post by **nikos** » 2007 Jul 24, 06:53

the dr watson log would be useful, and i'll try to reproduce it myself too
have you tried v1705? www.zabkat.com/xplorer2_setup.exe

Post by **nikos** » 2007 Jul 24, 11:31

i have 7-zip 4.32 and have no problems
anybody else?

ps no crash with the latest beta 4.49 either! which windows are you using? Can you explain the crash a bit, do you have to select some command, do you see the menu at all etc

Demetris · Post by **Demetris** » 2007 Jul 24, 11:42

What are the conditions? Right click on multiple selection in a scrap pane?

No crash here either with 7-Zip 4.49, x2 1.7.0.4 Pro and XP SP2 Pro.

zabkat support forum

Crash report

7-zip crashes with Xplorer