carbonite and xplorer2

Post by **nikos** » 2010 Feb 20, 05:32

before v1.8 someone told me that xplorer2 didn't work well with carbonite, that no icon overlays or context menu items appear. Does anyone use this carbonite and can you see its context menus in xplorer2?

ps i realized that i have asked this question many times and nobody's interested... i guess i shouldn't be bothered either

Post by **nikos** » 2010 Feb 26, 09:12

now i officially give up!

i've been trying to get through to the carbonite tech support for a couple of weeks now, and although I made clear that i am not a carbonite user but just a developer of an explorer replacement, this is the kind of support answer I would get:

Hello Nikos and thank you for contacting Carbonite Customer Support.

We appologize as we don't have any information about 'explorer2'. However, we would like to state that by default, Carbonite only backs up data files in local internal hard drives. To select a file or folder to be included in your backup, right-click the item and select Back this up from the Carbonite context menu. Whenever you right-click any file or folder on your computer, you will see a context menu item for your backup, which will provide additional menu options. (This menu is not shown for temporary files, nor for files on external drives or network drives.)

We believe that due to the complexity of your issue, we would be much more successful and quicker resolving this issue over the phone. If you have not already done so, please call us at 877-665-4466 (617-587-1100 if calling from outside of the United States). We currently offer phone support Monday-Friday 9am-5pm est and 12pm-4pm est on Saturday and Sunday.

do you think if one day x2 gets to be huge, our own customer support will be dumbed down like that?

Kilmatead · Post by **Kilmatead** » 2010 Feb 26, 09:43

nikos wrote:do you think if one day x2 gets to be huge, our own customer support will be dumbed down like that?

You ask that on the same day you yourself posted this answer? Oh, the pain... the pain... :lol:

Yeah, I know, different context (no pun intended), but if you could send over one of your customer support minions to clean up my spilt coffee I might back you up on that (ok, that pun was intended).

IneedHelp · Post by **IneedHelp** » 2010 Mar 14, 06:14

I don't care about carbonite, but I do care about ShellToysXP. It works fine on x86 systems, but on x64 systems you have to select 2 or more items for the menu item to make its entrance.

Right-clicking a single file (that can be managed by ShellToysXP commands) doesn't show a ShellToysXP menu item. For that I have to use Windows' explorer...

The same goes for other applications. I do not know if it's because of xplorer2 or not.

Post by **nikos** » 2010 Mar 14, 08:11

if the context menu works ok for windows explorer and other 3rd party file managers but not in xplorer2 let me know

IneedHelp · Post by **IneedHelp** » 2010 Mar 14, 09:57

Here's a comparison between Explorer's contextual menu and xplorer2's contextual menu in various circumstances:

Note: the next 3 entries under the entry called ShellToys are part of ShellToys' functions.

Kilmatead · Post by **Kilmatead** » 2010 Mar 14, 10:42

(Scaling screenshots down before posting them tends to be helpful.

)

ShellToys (x64 version 7.1.0) works fine on x2 x64 (1.8.0.9) under Win7 x64, barring the odd crash or two (which would be a sign of a dodgy-written .DLL considering ShellToys' plethora of options, so any faults there are probably not x2's).

Silly question, but are you sure you're using the x64 version of x2?

As a personal aside, it rather looks like you're trying intentionally to trash your computer by having so many potential software clashes... You can't run Kaspersky, AVG, and Bitdefender at the same time. But that's other issue.

IneedHelp · Post by **IneedHelp** » 2010 Mar 14, 11:00

Windows 7 Ultimate x64
CFi ShellToys 7.0.0 x64
xplorer² Professional 1.8.0.1 [Unicode] x64

And you are right, I can't run Kaspersky, AVG, and Bitdefender at the same time because I'm running Kaspersky, AVG, Bitdefender and Avira AntiVir at the same time.

I even ran 6 anti-virus suites at the same time, but don't worry, I have plenty of resources and the brains to know that I should keep only one active shield (my choice being Kaspersky's).

Kilmatead · Post by **Kilmatead** » 2010 Mar 14, 11:35

As I just installed ShellToys to test (I don't use it, personally) and it works fine, all I can suggest is that you update both programs to recent versions and see if there's a difference.

Running multiple AV's on one system is not a question of Resources, it's a question (especially in this case) of excessive DLL's running the through the shell; Kaspersky's in particular has been known to be buggy under x64 (I do use KIS, but disable the shell integration via ShellExView) - all these active shell supports are a little different than the passive ones you can add yourself by editing the registry. Ironic, considering most people would think editing the reg to be more dodgy than using 3rd party tools. To each their own.

And not least, on that point, what Adobe knows about x64 would fill a thimble (I notice you're using CS4). They really are dodgy.

Not helpful, I know, but as ShellToys definitely works on x2, your issue lies elsewhere. If you get crashes, Nikos can pinpoint the cause if you email him the minidump - but barring that, I'm out of suggestions.

And KIS does not play well with other AV's even being installed, nevermind being (detectably) inactive. Just a thought.

It still "looks" as though you're not running x64 x2. (I know that sounds stupid, but you didn't by chance install the x86 "lite" version as shell replacement, did you? x2 would spawn any other processes via that one [if running] so x64 would never kick-in. Yeah, I know, a long-shot in the dark.)

IneedHelp · Post by **IneedHelp** » 2010 Mar 14, 11:50

Hehe, I'm pretty sure about what I have installed on my computer. I'll perform an update to both applications as it should've been natural of me to do and see if there's any difference.

Though I did take a look at the applications' change-log and didn't notice any changes that could influence the current behavior.

If I don't get positive results after updating, I'll move my butt taking some tests on a virtual computer with Windows 7 Ultimate x64, xplorer² x64, ShellToys x64 and some other 3rd party file managers.

Either way, I got used to opening an explorer window to use the shelltoys features- merely a minor annoyance. But I wouldn't mind getting rid of it.

Regarding the antivirus side-chat... I do not use KIS... I like keeping antivirus software separated from firewall solutions. My main firewall is Jetico and I also use some other firewall software for their special capabilities (but I'm not putting them all to work at the same time).

Kilmatead · Post by **Kilmatead** » 2010 Mar 14, 12:19

IneedHelp wrote:Hehe, I'm pretty sure about what I have installed on my computer.

I figured as much... it was just a guess. Judging by the screenshots you've got the context menus from hell anyway, so you never know.

(I only comment because I've been putting a lot of effort into paring mine down, recently - getting rid of all the default MS nonsense like Add to Media Player and the OneNote noise, only adding the bespoke things I actually use. Big fan of ephemeralisation, me.)

IneedHelp wrote:I do not use KIS... I like keeping antivirus software separated from firewall solutions. My main firewall is Jetico and I also use some other firewall software for their special capabilities

Off topic here, but the firewall is the only reason I do use Kaspersky - simple, integrates well with their own AV (obviously) yet provides a greater flexibility than others (or Windows plain) without being OTT. Again, personal preferences.

RickyF · Post by **RickyF** » 2010 Mar 14, 13:37

Nikos, Carbonite has a free 30-day trial. Why not sign up for the trial and see what you see?

fgagnon · Post by **fgagnon** » 2010 Mar 14, 14:39

IneedHelp,
Try updating x2 to latest version [1.8.0.9] and check again. Nikos has squashed a few w7-related bugs since [1.8.0.1].

IneedHelp · Post by **IneedHelp** » 2010 Mar 14, 20:10

I installed the xplorer² Professional x64 trial on a virtual PC running Windows 7 Ultimate x64 (same as host) and the latest trial version of ShellToys XP x64.

Restarted the PC.

It's true that ShellToys does appear in the contextual menu, but upon hovering over it xplorer² Professional freezes, so I'd rather not have the menu item than having to kill my explorer2 windows whenever I touch the damn item.

Kilmatead · Post by **Kilmatead** » 2010 Mar 14, 20:21

Must be a quirk of running x2 via virtualization. When I tried it this morning (it has since turned to the dust of scattered electrons by the magic of image-reinstallation) all of its menu items worked appropriately. It did, I must say, have one crash but I put that down to the usual badly coded shell extension goblin (a common fault and x2 gets blamed as the invoking process).

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carbonite and xplorer2

carbonite and xplorer2

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