PDF previews

DundoreZ · Post by **DundoreZ** » 2008 Apr 10, 19:03

I am using xplorer2lite on a Windows XP SP2 machine and when ever i resize the preview window on pdf's larger my preview image disappears. Instead of a preview i get the characters below.

I tried another Winodows XP SP2 machine and had no problems there. Anyone else run into this? I have Adobe Reader 8.1 loaded on both machines.

Thanks

%PDF-1.3
%
2 0 obj
<<
/Length 3 0 R
/Filter /CCITTFaxDecode
/DecodeParms <<
/K -1 /Columns 8800 /Rows 6758 >>
/Type /XObject
/Subtype /Image
/Width 8800
/Height 6758
/BitsPerComponent 1
/ColorSpace /DeviceGray
>>
stream
@|},ETyLLHl * T$}]T

(...more...)

fgagnon · Post by **fgagnon** » 2008 Apr 10, 20:16

The way large PDF files are shown is set by Byte file size limit for extracting... Thumbnails
as shown under menuitem: Tools | Options... | General

Check the file size(s) against the values set for your two cases.
(Set limit to 0 to get no restriction.)

DundoreZ · Post by **DundoreZ** » 2008 Apr 10, 20:23

Thank you for the prompt reply, i am under a little bit of a time crunch because I am trying to show case this program for training next week. If i can present this program in working order, the company will agree to purchase a license.

And yes i have the byte file size limit on the thumbnails set to 0 which, if i am not mistaken, should make that setting unlimited, correct?

Just to let you know, the working machine is the same model of computer as the nonworking machine.

fgagnon · Post by **fgagnon** » 2008 Apr 10, 20:28

If you are interested in evaluating the product for a license, you should be testing with the Pro version. It comes with a free trial period for just this situation, and has additional preview capabilities.

Please note that for the Lite version, although the license is free, it may NOT be used in a commercial setting.

DundoreZ · Post by **DundoreZ** » 2008 Apr 10, 21:06

That's the other thing, the trial pro version crashes every time i start up the program. That is why i figured i would use the lite version. Here are the errors we get from the pro version:

1st error:
Licensing subsystem fatal error -1:0000000b:110

*Do you have privileges to install programs? (Yes)

*Did you paste the license key correctly? (No i never had the chance yet)

If the problem persists please report this error code to the author

2cd error:
It tells me the eval period has expired (huh? i just downloaded and installed today, this doesn't make any sense)

3rd error:
Due to problems during the installation, this program will terminate. Do you want to submit an error report to the authors? (clicking yes takes you to the support web page, which i started by talking in the forum)

So there is the dilemma any help would be appreciated.

fgagnon · Post by **fgagnon** » 2008 Apr 10, 23:54

I do not know the details of licensing errors.
It may be that somebody has installed x2-Pro for evaluation on that computer in the past, or there may be something else going on.
Nikos can likely explain when he reads this in the (U.K.) morning.

Post by **nikos** » 2008 Apr 11, 05:29

that error message indicates that xplorer2 has been installed before on that computer, and it looks like somebody did a registry cleanup after that, so that particular computer has had it -- unless you want to buy a licence upfront

you can't showcase properly xplorer2 running its lite version. I'd recommend trying to find another laptop where the pro version hasn't been installed before. For a list of differences, including some demo videos see the table in this page:
www.zabkat.com/x2lite.htm

coming to the strange preview error, does it go away when you press ctrl+R to refresh? The adobe module that offers previews is not the most robust in the world. Was the preview originally graphic or pure text?

DundoreZ · Post by **DundoreZ** » 2008 Apr 11, 20:48

No it doesn't go away when i press ctrl+r, and the pdf is a scanned in house plan. So there is some text, but it's mostly a blueprint image. Just so everyone is understanding, the preview image works when it's small enough, but when i resize the preview box larger, then it stops working.

fgagnon · Post by **fgagnon** » 2008 Apr 12, 00:15

FWIW, I can reproduce this QV display anomaly for PDF's in both x²-Lite and x²-Pro!

For Pro, the effect shows in the Draft preview tab, but not the Normal tab -- and then only for some PDF files, but not others.
It does not seem to be file size limited, but it does occur most reliably with x2 main window quite wide say 90-100% of screen width and QV widened to over 80% of main window width. I have not found a pattern for which PDF's give the effect.

Post by **nikos** » 2008 Apr 13, 05:49

do you both have the same adobe reader version? It doesn't happen to me!

fgagnon · Post by **fgagnon** » 2008 Apr 13, 13:20

Adobe reader 8.1.2 (fully up to date)

Post by **nikos** » 2008 Apr 13, 13:31

that's what i have too

DundoreZ · Post by **DundoreZ** » 2008 Apr 14, 13:36

Sorry it took me so long, but yes, I am also using Adobe Reader 8.1.2.

Post by **nikos** » 2008 Apr 14, 14:04

this is all hit and miss, can you send me a small PDF that always causes this problem?

DundoreZ · Post by **DundoreZ** » 2008 Apr 14, 14:10

Sure i can send you one, how would you like me to send it?