xplorer2 has encountered a problem and needs to close

calcuttaman · Post by **calcuttaman** » 2010 Sep 11, 18:00

Almost every time I click on a mov file explorer encounters a problem and needs to close. This is only with the quick viewer enabled.

Sometimes it does play it in the quickviewer.

pj · Post by pj » 2010 Sep 12, 05:30

Nearly certain that this is caused by an incompatible shell extension.

See the blog by Nikos on troubleshooting these problems http://forum.zabkat.com/viewtopic.php?t=5778

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PJ in FL

Post by **nikos** » 2010 Sep 13, 06:48

or it could be a faulty ffdshow codec, see what the error message says and if WMP can play these files

calcuttaman · Post by **calcuttaman** » 2010 Sep 13, 15:50

nikos wrote:or it could be a faulty ffdshow codec, see what the error message says and if WMP can play these files

I think I've figured it out. I recently installed new software for my canon camera that included a proprietary codec for mov files. I uninstalled that and everything seems to be working fine.

Tuxman · Post by **Tuxman** » 2010 Sep 14, 23:41

I also advise you to report this problem to the manufacturer, so it can be avoided in future packages.