OT: remote assistance/desktop access

Post by **nikos** » 2007 Dec 17, 16:32

I wonder if anyone has ever used any remote desktop program, ie one that allows a troubleshooter to access another PC remotely through internet and take control of the mouse & keyboard so as to figure out problems said user may be having?

preferably free?

i know webex have such a system but it ain't free

thanks

narayan · Post by **narayan** » 2007 Dec 17, 17:42

I think Windows XP/Vista come with a built-in "remote desktop" client.

Post by **nikos** » 2007 Dec 17, 17:50

yes, but i've read XP's "remote assistance" has problems with firewalls and the like, so i'm trying to discover any alternatives :?

vserghi · Post by **vserghi** » 2007 Dec 18, 10:56

Our IT guys here use MS NetMeeting to take control of our PC's in times of trouble. Works well.

I don't know though if that is bundled with Windoze or a bought program

Post by **nikos** » 2007 Dec 18, 11:56

that's a good one too https://logmein.com/

dunno · Post by **dunno** » 2007 Dec 18, 18:17

I have used windows Remote Desktop, and it works well, there is also Windows Remote Assistance, which I think is what you're looking for.

Logmein works well as remote desktop, I use that currently, less hassle to setup than windows RD.

Mr.Pleasant · Post by **Mr.Pleasant** » 2007 Dec 21, 10:21

I always use Crossloop to help my old father with all kinds of computer troubles. I definitely can recommend this one. It's very small, it does what it has to do (it has a few easy extra's), and it is so easy to use that really every dummy can start with it straightaway, even my father

It's free too.
https://www.crossloop.com/landing.htm

johngalt · Post by **johngalt** » 2008 Feb 10, 21:19

You should look into the world of VNC - Virtual Network Computing.

more than a couple of clients out there, some are free / OSS and some proprietary.

Last I checked Symantec PC Anywhere Host only was a free option as well, but that may be only when obtaining it as a bundle with a new PC or elsewhere.

Other alternatives include GoToMyPC (not free) and such commercial ventures. XP / Vista Remote Desktop have gotten a bit better with XP SP2 and Vista, but you can sometimes expect some problems.

davidjeffrey · Post by **davidjeffrey** » 2013 Dec 11, 06:36

We use on premise RHUB remote support appliance. It is not free, but worth paying it. It simply works flawlessly.

zabkat support forum

OT: remote assistance/desktop access

OT: remote assistance/desktop access

Re: OT: remote assistance/desktop access